Consumers never pay. Businesses claim and reply for free — and upgrade only when they want tools that save time and prove results.
Claim your profile and reply to complaints.
free forever
For businesses serious about resolution.
per business · billed monthly
For franchises, chains & multi-site brands.
custom · billed annually
It's free for consumers. Always has been, always will be.
| Feature | Claimed | Pro | Scale |
|---|---|---|---|
| Responding | |||
| Claim public profile | ✓ | ✓ | ✓ |
| Reply & resolve complaints | ✓ | ✓ | ✓ |
| Response templates | – | ✓ | ✓ |
| Priority complaint alerts | – | ✓ | ✓ |
| Reputation | |||
| Responds & Resolves badge | – | ✓ | ✓ |
| Embeddable website widget | – | ✓ | ✓ |
| Insights & scale | |||
| Insights & trends dashboard | – | ✓ | ✓ |
| Team seats | 1 | 5 | Unlimited |
| Multi-location management | – | – | ✓ |
| API & CRM integration | – | – | ✓ |
| Dedicated account manager | – | – | ✓ |
Always. Lodging, tracking and resolving a complaint costs you nothing — we never take a cut of any refund or outcome you receive.
Claiming your profile, replying to complaints and marking them resolved — forever, no card required. Paid plans add time-savers like templates, insights and the badge, never the ability to bury a complaint.
Yes. Upgrade, downgrade or cancel whenever you like from your dashboard. Monthly plans stop at the end of the cycle; annual plans can be cancelled for a pro-rata credit.
Yes — switch to annual above and you get two months free versus paying monthly. Scale is billed annually by default.
One ABN-registered entity at one set of locations under a single brand. Franchises and multi-site chains are best served by Scale, which manages every location under one roof.
Claim your business free and start turning that around today.
Claim your business