Stop chasing complaints across email, phone and socials. Dammad puts them in one place with deadlines, templates and outcomes — so nothing slips and everything's on the record.
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The faster you respond, the less likely a complaint ever goes public — these tools make fast the default.
Every complaint about your business in one queue, sorted by how close it is to its deadline. No tickets lost across channels.
A live 14-day countdown on every complaint, with reminders before it lapses — so nothing ever publishes because you forgot.
Plain-English replies for the most common complaint types — edit, personalise and send in under a minute.
Record what you did to fix it — refund, repair, apology — so resolved complaints show a clear outcome, not just a closed status.
Assign complaints to the right person, leave internal notes, and keep a full audit trail of who did what.
See what's going wrong by location, theme and time — so you can fix root causes, not just individual tickets.
A good first reply de-escalates most complaints on the spot. Pick a template, make it yours, and send.
A complaint lands in your inbox and the 14-day clock starts — privately, before anything's public.
Reply with a template, ask a question, or offer a fix. The customer's notified instantly.
Agree an outcome and log it. Mark the complaint sorted with the fix on record.
Resolved complaints lift your response stats and feed your public Responds & Resolves badge.
Claim your business free and start resolving today — no card required.
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